Senior Operations Administrator
Location: Port One Logistics Park, Great Blakenham
Job Type: Full-time, Permanent
Pay: £32,000 – £36,000 per year
Bacton Logistics is an ‘Extra Mile Employer’. We set high standards for ourselves and expect the same of our employees. Established in 1932, we are one of Suffolk’s leading road hauliers. Our services and operations cover pallet network distribution in East Anglia and full-load distribution across the UK.
Role Purpose
To support the freight forwarding and warehouse operations, ensuring the smooth flow of goods from origin through to final delivery. The role is accountable for maintaining high levels of customer service, accurate processes, regulatory compliance, and operational efficiency.
Key Accountabilities
- Ensure all import and export shipments are processed accurately, compliantly, and within agreed timescales.
- Oversee accurate records of receipt, storage, picking, packing, and dispatch of goods.
- Drive a positive culture of accountability, teamwork, and continuous improvement.
- Ensure effective communication across all functions to support smooth operational performance.
Responsibilities
- Coordinate import and export shipments via road, sea and air freight.
- Liaise with carriers, customs agents, suppliers and customers to ensure timely delivery of goods.
- Track shipments and proactively resolve transport delays or issues.
- Ensure compliance with customs regulations, HMRC requirements and international trade procedures.
- Obtain freight quotations and negotiate rates with providers.
- Ensure accurate processing of goods received, stock movements and dispatch documentation.
- Maintain inventory records within the Warehouse Management System (WMS).
- Monitor and investigate stock discrepancies and administrative errors.
- Build and maintain strong relationships with customers and suppliers.
- Promote a positive and collaborative working environment.
- Support and motivate the team with operational and warehouse planning.
Skills – Essential
- Previous experience in a warehouse administration or logistics/freight forwarding role.
- Strong knowledge of warehouse and stock control processes
- Strong knowledge of import/export procedures and shipping documentation.
- Excellent organisational and problem-solving skills
- Excellent organisational and time management skills.
- Strong communication and customer service skills.
The benefit for working for Bacton Logistics
- 31 days annual leave.
- Enhanced sick pay.
- Death in Service life cover.
- Company pension scheme.
- GEM Award (Excellence in performance award).
- Modern equipment.
- Full induction and training.
- Free company uniform.
- Company events.
- Free on-site parking.
- Cycle 2 Work Scheme.
- Modern site with excellent facilities (inc. free tea and coffee).
The applicant must:
- Be reliable, responsible and compliant in all duties.
- Be a team player, ready to work in a fast-paced environment.
- Good attention to detail and accuracy.
- Ability to follow instructions and work to deadlines.
- Reliable, punctual, and dependable.
- Strong team player with a proactive approach.
- Committed to maintaining a safe working environment.
- Flexible and adaptable to changing workloads and priorities.
Please send a CV.
We ask that we are not contacted by any recruitment agencies. Thank you.
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For further details regarding this position or to submit your application, please contact us using the details provided below.
Telephone: 01449 618210
Email: info@bacton.co.uk
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